Refund policy

*Refund and Exchange Policy*

At Jueria, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and exchange policy to ensure your shopping experience is smooth and worry-free.

*Refunds*

•    Refunds are available within 3 days of receiving your order.

•    If the product is received broken or damaged, please ensure you record an unboxing video without any cuts or edits. 

• ⁠Only with this unboxing video will the refund be eligible.

• ⁠jewellery, hygiene and safety standards mean personalized or engraved items cannot be refunded.
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•    Once we receive and inspect the returned item, the refund will be processed within 7 business days to your original payment method.

•    Shipping charges are non-refundable.
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*Exchanges*
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•    No exchanges are available once you have purchased any product.
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*Cancellation*

•    Once an order is placed and payment is made, the order cannot be cancelled.

*Damaged or Defective Items*

•    If you receive a damaged or defective piece, please contact us immediately with photos and an unboxing video without any cuts or edits.
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•    We will arrange for a replacement or full refund at no extra cost.

*For any questions or support* with refunds or returns, please reach out to our friendly customer service team at jueriajewels@gmail.com.

Thank you for choosing Jueria where every piece is crafted with care for you.